Refunds & Returns Policy
Return and Refund Policy
Items and above ground pools may be returned within 14 days of receipt by you. Credit will be issued upon return of item(s) subject to the following terms: You must contact us via email giving us the order date and item number and we will respond within 2 business days with an RGA (Return Goods Authorization) number. No item will be accepted for return without this number. Return shipping costs are the customer’s responsibility. Items for return must be unused, in their original packaging, presentable for sale, and with all warranty cards, manuals, etc. We cannot accept returns for chemicals, lights, battery powered vacuums, automatic cleaners, heaters and heat pumps. Above ground pools, liners, winter covers, leaf net covers and solar covers may not be returned if cartons are wet, opened or unfolded.
A 25% restocking fee will be applied to any above ground pool that is returned. All other items returned are subject to a 25% restocking charge and all shipping costs. Orders refused at time of receipt are subject to a 25% restocking charge and all shipping costs. Special order items are not returnable.
Shipping & Handling Disclaimer
We are unable to credit you for any shipping and handling charges. In the case of an above ground pool package, you will be debited our cost associated with shipping to you, and you are responcible for shipping items back.
MGK Pool Service / Mighty Pools 28 Bridge St Lowell, MA 01852
MGK Pool Service / Mighty Pools, may at any time, change product pricing which has been erroneously displayed on the website. In the event of an error in pricing, MGK Pool Service / Mighty Pools may cancel the orders or remove the items from the order. In the event of cancellation, all associated fees will be either credited to your account or refunded within 30 days. If the merchandise has been shipped, you have the right to pay the difference or return the merchandise. The customer is not entitled to merchandise at an erroneous price. If you are confused with any of this information. Please contact us before placing your order 1-800-897-8239