Terms and Conditions
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
- Shipping & Delivery
At this time, MGK Pools / MGK Pool Service ships merchandise only to locations within the United States, and not to U.S. territories
The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to you by the shipping carrier.
If you sign that you received all items, and then find an item missing, you are responsible for its replacement. This does not pertain to components in boxes, just items listed on the packing slip at time of delivery. Do not assume the delivery company has not forgotten an item on the truck or misplaced a part of your order. If you signed that you received it, you will be responsible to replace said items in the event the shipping company can not find it.
- Return Policy
MGK Pools or MGK Pool Service Refunds & Returns Policy
Return and Refund Policy
Items and above ground pools may be returned within 14 days of receipt by you. Credit will be issued upon return of item(s) subject to the following terms: You must contact us via email giving us the order date and item number and we will respond with an RGA (Return Goods Authorization) number. No item will be accepted for return without this number. Return shipping costs are the customer’s responsibility. Items for return must be unused, in their original packaging, presentable for sale, and with all warranty cards, manuals, etc. We cannot accept returns for chemicals, lights, battery powered vacuums, automatic cleaners, heaters and heat pumps, or liners. Winter covers, leaf net covers and solar covers may not be returned if cartons are wet, opened or unfolded.
We cannot deliver to some rural addresses, and delivery trucks cannot fit into all residential areas. There maybe other exceptions to our delivery service. You may need to pick up your pool at the closest shipping terminal in some cases, or freight drivers may have to leave your package as close as possible (end of driveway), leaving you to get it the rest of the way.
Some driveways have bridges our trucks can not drive over, it is your responsibility to assist in the delivery of your package when needed. We do our best in all cases.
Shipping & Handling Disclaimer
We are unable to credit you for any shipping and handling charges. In the case of an above ground pool package, you will be debited our cost associated with shipping all components to you, and you are responsible for the costs of shipping pools, pool packages, and items associated with the pool package. In the event of damaged items, you must accept the non damaged items, and new items will be sent to you.
We do not charge a restocking fee, but we must be made whole for items returned, including the cost of free shipping. Pool packages are shipped for free, but the cost associated with shipping the pool and or package becomes your responsibility once the package is picked up by freight companies, all costs associated with your shipment become your responsibility and will not be refunded to you from the purchase price. The actual shipping fees will be deducted from all payments made by you prior to refund. Only the remainder will be credited back to you once we have received our property.
MGK Pool Service / MGK Pools 28 Bridge St Lowell, MA 01852
MGK Pool Service / MGK Pools, may at any time, change product pricing which has been erroneously displayed on the website. In the event of an error in pricing, MGK Pool Service / MGK Pools may cancel the orders or remove the items from the order. In the event of cancellation, all associated fees will be either credited to your account or refunded within 30 days. If the merchandise has been shipped, you have the right to pay the difference or return the merchandise. The customer is not entitled to merchandise at an erroneous price.
If you are confused with any of this information. Please contact us before placing your order 1-800-897-8239